Return Policy

At M.S.Shanmuganadar Mittai Kadai Private Limited, we strive to provide the highest quality sweets and savouries to our customers. However, we understand that sometimes issues may arise. Our return policy is designed to be fair and transparent.

1. Eligibility for Returns

You may return a product if:

• It is damaged during transit
• The order is incorrect
• The order is delivered in a spoiled condition

Products that are not eligible for returns:

• If the product does not match your taste preferences

 

2. Return Window

You can initiate returns within 24-48 hours from delivery.

3. Return Process

To initiate a return:

1. Contact our customer care at +91 95009 93465 or email us at hello@satturmittaikadai.com
2. Provide photos of the damaged item(s) or packaging

 

4. Refund and Replacement Options

Refund shall be availed by any one of the following means only:

• Refund to the original payment method
• Replacement within 2-3 business days
• Replacement with your next purchase

 

5. Refund Processing Time

Refunds will be processed within 5-7 business days.

6. Changes to Return Policy

We reserve the right to modify this return policy at any time. Changes will be communicated to customers through our website and email notifications.

By placing an order with us, you acknowledge that you have read, understood, and agreed to our return policy.